Explore Our Services
I deliver high-quality mandatory and compliance training across care, hospitality, retail, leadership and management roles. Alongside the core programmes, I design bespoke learning solutions tailored to your organisation’s specific needs, helping to upskill your workforce , strengthen compliance, improve performance and support professional development.
The engaging face to face training is carefully created to reflect your organisation’s values, culture and vision, ensuring every learning experience is relevant, impactful and memorable.
Onboarding
First impressions matter. A well-designed onboarding programme does more than tick regulatory boxes, it signals to new employees that they have joined an organisation that values them and invests in their development.
It is also the strongest way to embed the standards, values and compliance requirements that protect them, your customers and your business.
Subjects to include in your onboarding programme:
Vision and values of the organisation
HR essentials - pay, holiday entitlement, sick pay, benefits and contractual terms.
Outline of statutory and legislative requirements (overview of health and safety on Day One)
Expectation of standards (of dress and behaviours)
Framework for the induction process, for example, mentoring and upskilling to meet the requirements of the role
Leadership & management development
What is the difference between ‘leadership’ and ‘management’?
Leadership focusses on inspiring and motivating people whilst management focusses more on organising and making working more efficient.
We can provide ‘one-off’ training sessions to bespoke leadership and management development programmes.
Contact us to discuss your business needs.
Leadership development
Leadership styles
Coaching and mentoring (promoting a supportive framework for all team members)
Conflict resolution
Delegation and empowerment
Management development
Appraisals and ‘one-to-ones’
Risk management
Active listening and effective communication
Stress management
Health and safety, auditing and compliance
GDPR and confidentiality
Anti-bullying, harassment and sexual abuse
Mental health awareness
Time management
We can provide ’one-off’ sessions or bespoke training programmes to upskill your leaders and managers.
Contact us to discuss your business needs.
Care Training
CQC expectations
CQC expect all care workers to have received training that is appropriate to their role and the needs of the people they support. Refresher training and competency assessments are expected.
We can support you with training frameworks to ensure that your team is fully trained, in addition to supplying the evidence of knowledge and skills that CQC expects.
Once onboarded, training continues throughout the career of a care worker. We can provide additional training to meet the needs of your customers in addition to annual refresher training.
Examples of subjects offered:
Complex moving and assisting techniques
Behaviours that challenge
Common health conditions (including hyper-glycaemia & hypo-glycaemia), stroke, Parkinson’s Disease and heart conditions
Pressure ulcers and prevention
Wellbeing to prevent health deterioration and to promote increased quality of life.
Care training programmes
Offering development training to your care teams promotes engagement and loyalty. It also equips them with the skills and knowledge to become confident in their role and to become the senior leaders of tomorrow whilst also keeping them engaged, motivated and committed to the people they support today.
Examples include:
Aspiring Senior Care Worker/ Team Leader Programme
New Manager/ Deputy Manager Training Programme
Leadership Programmes
Subjects include:
1:1 supervisions and appraisals
Managing performance (including difficult conversations)
Delegation and effective handovers
Rota and staffing management
Recruitment and interviewing skills
Safeguarding (for managers)
Managing complaints/accidents/incidents
We provide all the health and social care training that you would expect a new starter or experienced care worker to have in their portfolio.
Examples of mandatory training offered:
Safeguarding (adults and children)
Medication administration
Basic life support
Health and safety
GDPR and confidentiality
Equality, diversity, equity and inclusion
Person-centred care and support
Moving and assisting (includes the lifting and moving of loads)
Duty of care
Fire Safety Awareness
Privacy and dignity
Fluids and nutrition
Infection control
Awareness of learning disability and autism
The Care Certificate
All care workers need to have completed the Care Certificate. Even those coming from other care providers will need their skills, knowledge and competencies assessed. There are various methods available and these can be tailored to learning needs and workplace availability. We can provide full training to ensure all standards are covered, or we can discuss a tailored approach depending on your budget.
Additional Care Training
Hospitality and retail
Well-trained teams deliver more effective customer service, retain staff longer and adapt faster to change. Gaps in training expose your business to legal, financial and reputational risk.
Structured, up-to-date training ensures your organisation stays compliant whilst giving your teams the skills and confidence to do their jobs well.
Examples of mandatory training offered:
Health and safety, including managing risk
Moving and handling
Basic Life Support
GDPR and confidentiality
Safeguarding
Sexual harassment
Conflict management
Customer service excellence
DSE (Display screen equipment)
Discrimination and learning and disability awareness (required under the Equality Act)
Wellbeing for your team members & your customers
Wellbeing for your customers
If your business includes the care and support of customers, their sense of wellbeing will impact on their quality of life.
Training in this area includes:
Promoting healthy habits: diet, hydration, sleep and exercise
Strengthening of core muscles to prevent falls
Encouraging pursuit of interests and hobbies
Wellbeing for your team members
Addressing and promoting wellbeing in your team members is essential because it helps staff stay healthy, motivated, and engaged in their work. Employees who feel supported are more likely to provide high-quality, compassionate support communicate effectively, and work well with colleagues.
Promoting wellbeing also reduces stress, burnout, sickness absence, and staff turnover, creating a positive workplace culture.
Training includes:
Recognising signs of stress or burnout in themselves and others
Stress management
Looking at work-life balance and employing new health & wellbeing habits
Recognising triggers of stress (in and out of the workplace)
